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Workplace Solutions Manager

Date: Aug 10, 2019

Location: Milwaukee, WI, 53202

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. 

What's the role?

You will join our Workplace Solutions team as the Workplace Solutions Manager.  In Workplace Solutions, we combine our expertise in designing a workplace experience and our deep working knowledge of our company’s strategy, resources (i.e. facilities, furniture, budgets, etc.) and culture.  We do this through Space Planning, Architectural & Interior Design, Change Management, Art and Space Relocations.


In this role, you will lead the Facility Planning team with a variety of tasks such as:  space planning and design, furniture purchasing, space data governance and benchmark reporting.  You will be involved in strategic facilities planning, through innovative space planning and furniture solutions.  You will also oversee the workplace solutions guidelines for efficient space occupancy, furniture inventory and workspace best-practices.


Principle Accountabilities:


  • Leads the Facility Planning Team in creating and maintaining engaging campus experiences, through innovative interior design & furniture, optimal use of space and strategic planning.  The Facilities Planning Team oversees complex corporate space utilization projects, with responsibility for managing scope, risk, business value, schedule and budget.
  • Assists Planning Team in balancing the needs expressed by individual groups with the needs of the organization as a whole. 
    • Works with department and company leaders, as needed, to plan current and future space requirements and negotiates with multiple groups with competing needs. 
    • Maintains highest degree of discretion relative to confidentiality of information. 
    • Exercises judgment in the disposition of information regarding pending reorganizations, long-range planning, promotions and transfers and provides planning expertise to departmental leadership toward development of divisional layout. 
    • Responsible for the allocation of shared resources throughout the facilities to support business needs (such as conference and training rooms, guest suites and touch downs).
  • Provides single point of contact for data metrics including: 
    • Data governance process and structure related to space utilization, vacancies, churn rate. 
    • Prepare and update status reports on space utilization and work with the planning team to reconcile discrepancies. 
    • Track and report on general benchmarking data, such as SF/Person, occupancy and vacancy, working closely with the Archictect/CAD team to ensure space is accounted for appropriately, utilizing BOMA and similar best-practice standards.
  • Involved in strategic planning for HO facilities; takes long range approach to all projects including investigating growth patterns and business influences; understands business goals and strategies and incorporates that knowledge into achieving project goals.
  • Accountable for the Workplace Solutions Operating budget, which may include furniture purchases, software subscriptions/upgrades, general supplies, training, professional organizations, conferences and travel.
  • Is the main point of contact for external furniture & finishes vendors. This includes ensuring adherence to contract terms, conditions and Service Level Agreements, annual contract renewals and routine payment for services.
  • Oversees the workplace standards and practices for home office.  Ensures that planning is aligned with corporate guidelines, and that all scenarios maximize use of space; recommend educate and enforce space policies/standards, procedures and protocols and notifies client of customer requested exceptions; and as necessary, assist in developing site specific Planning Strategies with Senior Leadership.




Minimum Requirements:

  • Bachelor's degree in business, interior design or a related field such as facility management, or a significant amount of directly-related work experience beyond the minimum required for the position.
  • Minimum 7 years experience/knowledge of business operations/processes to include extensive experience in analysis, design, documentation, industry best practices and/or standards.
  • Proven ability to think and plan strategically and prioritize and balance multiple responsibilities to accomplish goals.
  • Ability to apply knowledge across complex business areas.
  • Proven management skills including negotiation, leadership, delegation, planning and organization.
  • Proven ability to lead people and create a partnership atmosphere with internal and external resources while achieving objectives in a process-focused/cross functional team environment.
  • Understanding of NM's business processes and structure preferred.
  • Demonstrated ability to build rapport and exercise tact, diplomacy, resourcefulness and understanding in order to provide service to customers at all levels utilizing superior oral and written communication skills.
  • Must maintain the highest degree of discretion relative to confidential information.
  • Proficient use of software systems such as Archibus and Microsoft


Preferred Requirements:

  • Knowledge of AutoCAD preferred


Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


Req ID: 25567
Position Type: Regular Full Time
Education Experience: Bachelor's Required
Employment Experience: 6-8 years
FLSA Status: Exempt
Posting Date: 08/09/2019