Content Strategist / UX Writer

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. 

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Do you love making complicated stuff simple by using the perfect words? As a UX Writer, you will be part of the Product Design team ­– focusing on creating clear, concise, and actionable content throughout a number of client experiences.    

Being a stellar writer is a given. It’s also imperative you understand UX, technology and the role content plays in design.

Role Responsibilities: 

• Create content for digital products that power the growth of Northwestern Mutual and impact the way we communicate with each and every client
• Write clear and concise product content – everything from microcopy to broad positioning and strategy to tooltips and notifications 
• Blend your UX writing, storytelling and content design skills
• Work closely with the content team to shape and develop the voice and tone of each product as well as help define imperative style guidelines 
• Advocate for content standards within the immediate team and across the organization at large 
• Collaborate with research, UX and visual designers, engineers, product managers, and many others to conceptualize content-focused experiences and bring your work to life
• Dig into user research and competitive analysis to identify, inform, and validate your work 
• Use logic, hard data, and empathy to inform content choices and always advocate for the user
• Advocate for solutions that balance the needs of customers with business objectives
• Communicate your findings, recommendations, and content specifications through deliverables such as content matrices, user scenarios, presentation decks, comps, prototypes, and style guides 
• Describe and present your methods, explorations, and rationale along with a recommendation to peers and team partner 

Minimum Requirements: 

• 3 -5 years professional experience with UX writing or content strategy on web sites or applications, especially consumer-facing and transaction-focused interfaces 
• Bachelor’s degree in a relevant field – Design, English, Communications, Journalism, HCI 
• Knowledge of mobile first and responsive content strategies 
• Understanding of the development, sourcing, and governance of both structured and unstructured content types 
• Experience with the UX design lexicon and process 
• Excellent verbal and written communication skills 
• Self-starter who plans and executes work with minimal supervision (but you’ll always have support) 
• An appetite to learn and grow, both as a person and as a professional

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

Req ID: 27123
Position Type: Regular Full Time
Education Experience: Bachelor's Required
Employment Experience: 3-5 years
Licenses/Certifications:
FLSA Status: Exempt
Posting Date: 07/29/2019