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Application Support Engineer

Date: Aug 3, 2019

Location: Milwaukee, WI, 53202

At Northwestern Mutual, we strongly believe in internal growth and career development. We're so excited that you are interested in growing your career with us!


Req ID: 25423
Department: Technology (04)
Division: Customer Success - Product (23) 
Family: Information Technology
Function: Engineering
Level:  P2  
Job Group:  Management/Exempt   
Salary Range: $64,750 - $120,250
Application Deadline:  08/30/2019


Employee Referral Program

Employee Referral Bonus:  $1,000.00


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What's the role?
As an Application Support Engineer you will apply engineering best practices in order to analyze, design, develop, deploy and support software solutions. You will establish and maintain monitoring and automation processes. You will promote industry best practices as a world class support and development organization.  You will build and maintain relationships with technical and product stakeholders to improve the team's effectiveness and efficiency.
In a Support environment, you will move between diverse tasks with cooperation and persistence, helping to bring out the best in those around you.
Bring Your Best! What this role needs:
⦁    Experience with engineering best practices to include analyzing, designing, developing, deploying and supporting software solutions, and/or infrastructure implementations/upgrades. Experience with Agile methodology preferred.
⦁    Diverse technical background with many of the following:  Cloud, Web Services, NodeJS, JAVA, .NET, Databases (SQL, Oracle, Sybase, DB2), Informatica; AWS Certification a plus
⦁    Familiarity with multiple operating systems (Linux, Windows, Unix ) as well as basic networking, protocols, and firewalls
⦁    Other Framework/Technology experience: Git, GitLab-CI and/or Jenkins, Zabbix, Ansible, Ansible-Tower, Kubernetes, Jira, AWS, Docker
⦁    Possess a customer-centric mindset and attitude, along with a passion for learning new technologies and building on your core knowledge base
⦁    Demonstrated understanding of support industry standards, methodologies and best practices; Familiarity with industry standard support tool set (ZenDesk, Cherwell, New Relic, PagerDuty) a plus
⦁    Responsible for staying current with industry and enterprise standards and technologies, methodologies and best practices
⦁    Strong problem solving skills and ability to deal with ambiguity
⦁    Strong sense of ownership and the ability to work with a limited set of requirements. 
⦁    Ability to explain technical solutions to technical teams and non-technical teams. 
⦁    Bachelor's degree in Computer Science, 2-4 years of experience in Information Systems or related field, or an equivalent combination of education and work experience




To continue to grow your career, apply now!



Hiring Manager: Julie A Surrett
Position Recruiter: Gregory A Stewart
Location: 720 E Wisconsin Ave, Milwaukee, WI (Corporate Office), Milwaukee, 53202, United States (US)
Position Type: Regular Full Time
Education Experience: Bachelor's Desired
Employment Experience: 0-2 years
FLSA Status: Exempt