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Technology Coordinator - Jacksonville

Date: Mar 22, 2019

Location: Jacksonville, FL, 32202

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.


We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


What's the role?

The Technology Coordinator is responsible for providing both 1st and 2nd level operational productivity assistance to Field customers on computer and related hardware and software technologies.  Responsible for the resolution of all Field Link computer associated problems.  The Technology Coordinator supports the Network Support Division (NSD) management with responsibilities for collecting, analyzing, interpreting, and recording of highly technical and diverse data required for both problem identification and effective maintenance of the Field’s computer system.  Manages proprietary software changes and the introduction of new and highly complex technologies.


Bring Your Best! What this role needs:


  • · Typically Associates degree in Computer Science or related field.
    · Typically at least 2 years Level 1 Help Desk experience or non Northwestern Mutual Help Desk experience required.
    · Good technical knowledge of business personal computers, printers and software.
    · Proven help desk experience troubleshooting PC related problems in a Windows XP environment.
    · Experience with networks, telecommunications and the Internet preferred.
    · Excellent communication skills, both written and oral, demonstrating tact and diplomacy in obtaining information and cooperation relative to the solution of a problem


Req ID: 24766
Position Type: Regular Full Time
Education Experience: Associates Required
Employment Experience: 3-5 years
Licenses/Certifications: Not Applicable
FLSA Status: Non-Exempt
Posting Date: 02/18/2019