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Sr. Change Manager

Date: Dec 3, 2018

Location: Franklin, WI, 53132 Dallas, TX, 75240 New York, NY, 10167

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.


We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.




Currently seeking to hire an Enterprise Change Management Manager to drive ITSM Enterprise Change Management for Northwestern Mutual. The scope includes all processes and governance necessary for the effective management of change within the company. This role is responsible for the implementation and continuous improvement of the Northwestern Mutual Enterprise Change Management Process. 

The Enterprise Change Mgmt. Lead is also responsible for working with internal customers to gather requirements that drive the implementation of the Change Management process in the organization toolsets.  This includes a clear understanding of the overall ITSM strategy for interfacing Change Management with other dependent and related processes such as Incident, Asset, Configuration and Problem

This position partners with other IT operations and change leads to understand each unique environment and ensure the change process and tool remains aligned with the ITSM vision of “one process, one tool” for the enterprise.




  • Focus on structuring and restructuring processes, identifying scope and assessing the improvement or design requirements of ITIL v3 based Change Management processes and related documentation. Editing, formatting and publishing of ITSM process documentation as required.
  • Maintains and implements a proactive strategy for change management oversight and reporting in order to provide accurate data that will be used to measure the effectiveness, accuracy, and success of change in the enterprise
  • Maintains proper implementation of Change Management tools, policies, processes, and procedures for effective change management.
  • Builds strong working relationships with other IT Departments, including, but not limited to, Support & Services, IT Architecture Group, and Technology Services Groups to ensure change management meets requirements.
  • Builds highly skilled team that manages the day-to-day Change Management operation including both internal and external resources.


EXPERIENCE: Hands-on experience demonstrated by past or current work in developing, implementation and managing an enterprise class Change Management organization.  Expert in Change Management process. Deep experience in managing a team that governs and drives enterprise change management in a large company. Extensive ITL knowledge based on process integration, CMDB and driving change management in the cloud.



Business & Functional Knowledge:  Applies broad knowledge of IT business and operations principles, business drivers, and related areas to impact results.  Knowledge of process engineering, ITSM tools and IT Service Management is a must. Strong business acumen and the ability to translate technology terms into business terms required.


Problem Solving:   Ability to solve highly complex, non-routine problems and determine the best solution through cost/benefit analysis.  Enhanced root-cause analysis skills, with the ability to identify learning opportunities, improve current processes and demonstrated cross functional approach to problem solving.


Interaction:  Works with senior leadership and management in the business units to understand requirement, improve processes and communicate metrics. Strong communications (written and verbal) and presentation delivery skills required.




Req ID: 24212
Position Type: Regular Full Time
Education Experience: Bachelor's Desired
Employment Experience: 9+ years
FLSA Status: Exempt
Posting Date: 10/31/2018