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Service Rep II - New Business

Date: Aug 13, 2019

Location: Franklin, WI, 53132

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. 

What's the role?

As a Service Representative you are the face of Northwestern Mutual, providing problem resolution for external customers, as well as agency-based and home office employees. In accordance with established guidelines, your duties encompass issues identification and resolution, research and evaluation using available resources, and handling of routine casework processing. In consultation with higher-level staff, you’ll be handling moderately complex calls, deciding on the appropriate course of action, making referrals to the appropriate provider, identifying the need for special handling as appropriate, and taking responsibility for the efficient escalation of more complex calls. As a team player, you’ll benefit professionally from the opportunity to share knowledge and seek the advice of your peers as you contribute to realization of the team’s overall business goals; quality, productivity and customer satisfaction are your highest priorities.



Bring Your Best! What this role needs:


* Associates degree in business or related field or equivalent combination of education and experience
* Previous customer service experience preferred
* Equally strong written and verbal communication skills
* Ability to multi-task, prioritize and manage time effectively
* Willingness to embrace change in a fast paced work environment
* Desire to resolve complex problems
* A strong desire to continuously learn and improve
* Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
* Successful completion of customer service required testing



Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


Req ID: 25909
Position Type: Regular Full Time
Education Experience: Associates Required
Employment Experience: 0-2 years
FLSA Status: Non-Exempt
Posting Date: 08/13/2019