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Service Rep II - Annuity New Business

Date: Dec 4, 2018

Location: Franklin, WI, 53132

We invest in our people and provide opportunities for you to grow with us.


Your experience and knowledge are our greatest asset. We are committed to helping you realize your individual potential and reach your personal goals.


Req ID: 24197
Department: New Business (43)
Division: Annuity NB (56) 
Family: Customer Service
Function: None
Level:  02  
Job Group:  Office, Building, Restaurant   
Salary Range: $36,412 - $54,617
Application Deadline:  12/17/2018


Employee Referral Program

Employee Referral Bonus:  $500.00


Know someone who would be a great addition to Northwestern Mutual? Use this step-by-step process to start your referral today.


Candidates must successfully complete and pass any required testing.


What's the role?

As a Service Representative you are the face of Northwestern Mutual, providing problem resolution for external customers, as well as agency-based and home office employees. In accordance with established guidelines, your duties encompass issues identification and resolution, research and evaluation using available resources, and handling of routine casework processing. In consultation with higher-level staff, you’ll be handling moderately complex calls, deciding on the appropriate course of action, making referrals to the appropriate provider, identifying the need for special handling as appropriate, and taking responsibility for the efficient escalation of more complex calls. As a team player, you’ll benefit professionally from the opportunity to share knowledge and seek the advice of your peers as you contribute to realization of the team’s overall business goals; quality, productivity and customer satisfaction are your highest priorities.

Training hours:  8:00 am - 4:30 pm

Regular hours - 9:30 am - 6:00 pm after training



Bring Your Best! What this role needs:

* Associates degree in business or related field or equivalent combination of education and experience
* Previous customer service experience preferred
* Equally strong written and verbal communication skills
* Ability to multi-task, prioritize and manage time effectively
* Willingness to embrace change in a fast paced work environment
* Desire to resolve complex problems
* A strong desire to continuously learn and improve
* Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
* Successful completion of customer service required testing





Req ID: 24197
Position Type: Long Term Temporary
Education Experience: Associates Required
Employment Experience: 0-2 years
Licenses/Certifications: Not Applicable
FLSA Status: Non-Exempt
Posting Date: 12/05/2018