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Senior Product Manager

Date: Jun 14, 2019

Location: Franklin, WI, 53132

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.


We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


As the Digital Workplace team at Northwestern Mutual, we envision a work environment with digital capabilities that are a catalyst to realizing our company strategy while aligning with experiences that our workforce finds most valuable in their personal lives.


We are looking for a product owner to lead a scrum delivery team in the unified communications domain, responsible for design and delivery of the contact center strategy. The contact center systems and services used by Northwestern Mutual’s workforce to service and support customers and our Field across Milwaukee, Franklin, and New York campuses. It consists of several different business capabilities, technologies, and vendor solutions.


This is a key role that ensures features are defined, prioritized and delivered in a timely manner. This role must focus simultaneously on the highest priorities of business stakeholders, while aligning to customer needs.  The role requires both strong customer facing communication skills, as well as day to day organization skills, to drive the work of our engineering teams with competing business priorities.


What's the role?

  • Develop and maintain deep understanding of business needs and opportunities addressed by the product
  • Foster data-driven decision-making by researching, acquiring and leveraging data on user needs, behaviors and experiences
  • Write product use cases and user stories and communicate them clearly to stakeholders
  • Prioritize and maintain the team backlog of work
  • Work cross-functionally with other product owners, product managers, engineering managers, designers and engineers to define requirements for current sprints
  • Provide input to product vision, strategy and roadmaps through collaboration with the domain product manager and engineering manager


Bring Your Best! What this role needs:

  • Experience with software engineering and/or technical business analysis preferred
  • Experience working with telephony /VOIP/ infrastructure projects preferred
  • Experience with collaboration tools including call centers, telephony, or IT administration tools preferred
  • Experience in evaluating, sizing and planning technical features to be delivered
  • Personal accountability, curiosity, passion for high quality, continuous learning, and innovative thinking
  • Knowledge and strong instincts about what makes a great product from the user’s perspective
  • Focused on the customer / client
  • Strong decision-making ability
  • Comfort with ambiguity; resourceful finding solutions
  • Effective communication skills, both written and verbal
  • Understanding of the full product life cycle of a software product and vendor solutions
  • Collaborative teamwork – within own team and cross-functionally
  • 4 – 6 years Product Management experience preferred
  • Let me know if you can help me with this process.
  • Course work in related field required, Bachelor’s or advanced degrees preferred
  • Technical experience using tools to manage an engineering scrum backlog
  • Experience in the completion of a product release
  • Demonstrated ability to drive feature delivery to completion
  • Experience with Lean-Agile principles and working within a DevOps environment
  • Certification or experience with Scrum Master role preferred


Req ID: 25310
Position Type: Regular Full Time
Education Experience: Bachelor's Desired
Employment Experience: 3-5 years
FLSA Status: Exempt
Posting Date: 05/20/2019