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Senior Product Manager

Date: Feb 23, 2019

Location: Franklin, WI, 53132

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.


We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


Looking for brilliant IT professionals with a good understanding of engineering and infrastructure that are passionate about troubleshooting highly complex cloud and on-premise deployments. 

Please apply if you're interested in growing your skills with the latest monitoring and development tools and would like to join an exciting new team in our command center. Primary responsibilities include critical incident and problem management, the facilitation of high profile incident and problem investigations across multiple application and cross functional infrastructure teams for cloud and on-prem deployments. 
Required Skills
• Experience supporting and troubleshooting cloud-based applications using one of the following platforms: AWS, Azure or Google Cloud
• Event response experience with one or more: Dynatrace, Netuitive, Elk, Splunk, OVO or New Relic
• Experience in Release and Change Management
• Strong technical, written, analytical and verbal skills
• Ability to manage complex problems across technical teams
• Ability to make critical decisions quickly and effectively
• Ability to lead in times of uncertainty or ambiguity and become agent of change
• Sound logical thinking, strong analytical reasoning and solid troubleshooting skills
• Ability to drive for improvement opportunities such as early detection and faster recovery
• Ability to remain calm and confident while leading with authority during critical incidents
• 1-3 years of experience developing and/or supporting cloud deployments
• Opportunity to work remotely available


Desirable Requirements
• Understanding of supporting a distributed environment 
• Strong automation skills
• Experience with ITSM tool like Cherwell or ServiceNow
• Call Center, Service Desk or Command Center experience


Req ID: 24666
Position Type: Regular Full Time
Education Experience: Bachelor's Desired
Employment Experience: 6-8 years
FLSA Status: Exempt
Posting Date: 01/24/2019